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Frequently Asked Questions

  • Cancellation Policy
    Cancellation Policy
    If you must reschedule or cancel your appointment, please notify the Spa at least 24-hours in advance of your appointment to avoid being charged the full-service fee. Any appointments rescheduled within the 24-hour window will still result in full charge for your requested services. Cancellations of packages or private parties require two weeks’ notice. Groups are subject to a minimum 14-day cancellation policy.